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Tag: MTN Nigeria

  • ‘Forgive and forget’, MTN begs Nigerians over data price hike

    ‘Forgive and forget’, MTN begs Nigerians over data price hike

    MTN Nigeria has tendered a public apology to its customers following widespread outrage over the abrupt 200% increase in the price of its 15GB digital bundle plan.

    The telecommunications giant acknowledged the mistake and appealed for forgiveness.

    In a statement posted on its official Instagram page on Thursday, MTN admitted to miscalculating the pricing adjustment and reassured customers of its commitment to better service in the future.

    The company’s message read, “To our 15G digital bundle lovers,

    “You dey vex. We know.

    “We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle.

    “We could share several reasons, and provide explanations, but omo, all that one na story.

    “We don cast. We get it and admit it. Let’s just say na mistake.”

    Appealing to customer loyalty, particularly during the Valentine’s season, MTN pleaded with subscribers not to remain angry, emphasizing the value of their relationship.

    “In this love season, don’t stay angry with us. Please forgive and forget. You matter die, and we will never stop showing you how much.

    “Let’s continue our relationship.

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    “Thank you for your understanding.

    “Yours Truly, MTN Nigeria.”

    The apology comes amid growing customer dissatisfaction and backlash over the sudden tariff hike, which saw the 15GB weekly data plan jump from ₦2,000 to ₦6,000.

    The controversy has fueled calls for boycotts and increased scrutiny of telecom pricing regulations in the country.

  • MTN Nigeria Opens First-Ever 5G Digital Experience Centre in Abuja

    MTN Nigeria Opens First-Ever 5G Digital Experience Centre in Abuja

    MTN Nigeria has officially launched its first fully digitized experience centre, powered by advanced 5G technology, in the nation’s capital, Abuja.

    This cutting-edge facility, located at MTN’s Regional Office in Maitama, offers a unique, immersive experience designed to showcase the transformative power of digital services and solutions.

    During the unveiling ceremony on Wednesday, the Chief Customer and Experience Officer of MTN Nigeria, Ugonwa Nwoye, explained that the centre represents a major milestone in MTN’s commitment to leveraging technology to enhance the lives of Nigerians.

    “Today we launched the first digital experience centre in Nigeria by any telecom firm. One of our goals was to bring a digital immersive experience as close as possible to our customers and businesses,” Nwoye said.

    Nwoye highlighted how technology plays a critical role in unlocking Nigeria’s economic potential and explained that MTN has consistently been at the forefront of technological advancement, being the first to launch 3G, 4G, and now 5G in Nigeria.

    “We wanted to showcase what is possible with the technology we provide. As you know, MTN is a technology company that harnesses tech to enhance the lives of our customers and businesses around us. We believe Nigeria’s full potential can be reached through technology,” she added.

    The 5G-powered centre has been built with local relevance in mind, offering a wide range of services that allow customers to engage with MTN’s offerings in new and interactive ways.

    The centre features Nigeria’s first digital kiosk, where users can independently access services such as purchasing SIM cards, airtime, data plans, and even devices like 5G routers. Staff assistance is also available for those who require it.

    In addition to these services, the experience centre provides demonstrations of smart home solutions, enabling customers to control their homes remotely using a data connection.

    “This isn’t just about data and devices; it’s about empowering people to live a breathtaking life. We want Nigerians to meet their full potential and unleash their creativity, as technology is the driving force behind their imagination,” Nwoye emphasized.

    The event was also attended by ThankGod Otorkpa, the Regional General Manager North for MTN NG, who underlined the importance of digital transformation.

    “We would like you to know that even though we are going digital, we must not forget the human connection. It’s in that light that we have invited you today to be part of this journey, helping us to take a glance together into the future,” Otorkpa stated.

  • MTN Nigeria Introduces First Biodegradable SIM Cards in Nigeria

    MTN Nigeria Introduces First Biodegradable SIM Cards in Nigeria

    Leading ICT company, MTN Nigeria Communications Plc, has announced the launch and pilot of its paper-based biodegradable eco-friendly SIM cards as part of its ongoing commitment to reducing greenhouse gas (GHG) emissions and achieving net zero emissions by 2040.

    This initiative aligns with MTN’s Project Zero goals, which focus on promoting sustainability and minimizing environmental impact.

    The biodegradable SIM cards, made from paper-based materials, are designed to support environmental protection by reducing plastic waste and promoting product circularity.

    The new SIMs are an alternative to traditional Polyvinyl Chloride (PVC) plastic-based SIM cards, which contribute to plastic pollution due to their limited recycling options and the environmental issues associated with disposal through landfills or incineration.

    “Our new eco-friendly SIM cards represent part of our continuous commitment to environmental responsibility, as well as our dedication to reducing waste, supporting local Nigerian vendors, and integrating sustainability into business operations and the daily lives of the people,” said Tobe Okigbo, Chief Corporate Services and Sustainability Officer at MTN Nigeria.

    The paper-based SIM cards are 100% biodegradable and can naturally decompose, thus lowering the carbon emissions footprint associated with their production and disposal.

    They are also recyclable, helping to mitigate waste pollution compared to plastic SIMs. This innovative move is in line with MTN’s efforts to prevent plastic pollution and support sustainable waste management.

    Adekemi Adisa, General Manager of Sustainability and Shared Value at MTN Nigeria, emphasized the company’s commitment to its customers and the environment:

    “Our people and the environment where they live drive the innovative measures we take. The launch of our recyclable SIM cards embodies our commitment to sustainability, encouraging our customers to make eco-friendly choices, reducing waste, and paving the way for a more environmentally conscious future for Nigerians.”

    The eco-friendly SIM cards, which are currently being piloted in select MTN stores in Lagos and Abuja, are part of the company’s broader strategy to integrate sustainable practices into its operations.