The National Insurance Commission, NAICOM, has published list of 1,582 cases of unsettled claims reported by different customers of insurance companies to the regulatory body.
According to the information titled: “Complaints against Insurance Companies” published on NAICOM website, Industrial and General Insurance (IGI) got the highest complaints of 327, African Alliance Insurance got 282 while Standard Alliance Insurance got 229.
It will be recalled that NAICOM recently said that insurance companies would henceforth pay for all cases it resolves, nothing that the move is part of measures to sanitise the insurance industry and stop frivolous excuses given by insurance companies to settle claims which often push policyholders into flooding NAICOM with complaints.
NAICOM had charged insurance companies to operate ethically and live up to their claims payment responsibilities, as they have to pay for the time spent by NAICOM in resolving issues between them and their policyholders.
NAICOM also charged the operators to settle all outstanding claims and see reasons to settle claims.
Recall that the National Insurance Commission in its ongoing efforts to effectively address complaints and ensure swift resolution to all Insurance related issues has launched the NAICOM Complaint Management Portal.
The portal offers a streamlined and user-friendly platform for addressing all Insurance related complaints.
The Commission is urging the public to effectively utilise the platform to reach out to the Commission on all insurance related complaints.
